Leadership & Expertise
The Asia Pacific region is emerging as a global leader in clinical trials and biotech innovation, with a strong focus on high-burden diseases like cancer and neurological conditions. As a growing and energised company, Raphaela Pharma focuses on delivering a new and fresh approach in this dynamic environment whilst still ensuring compliance with international standards and maintaining high ethical standards and business integrity.
We focus on delivering outstanding service to both our customers and clients, positioning ourselves as a dependable partner who is trusted and easy to work with. We embrace our experience, knowledge, mission, vision and values, believing this will create a positive ripple effect of fulfilment. This makes it possible if everyone at Raphaela Pharma works together. We therefore place a strong emphasis on our people by investing and empowering our employees, to this our entrepreneurial mindset creates a stimulating environment to developing talent and skills.
At Raphaela Pharma, our responsibility goes beyond supply. We exist to make a difference and bridge critical gaps in patient care with integrity, precision and a deep commitment to safety and service.
- Renier Heine, Managing Director
Experience and Expertise Overview
At Raphaela Pharma, our expertise lies in the seamless coordination of customer service, regulatory, medical, quality, logistical and marketing & sales excellence.
With a team grounded in pharmaceutical integrity and a vision embedded in service, our focus is on our clients and customers, to build and strengthen win-win partnership.
Our Capabilities
Our business model is fully comprehensive to address the needs and requirements of our clients and customers.
Medical Information Support
Provided by qualified medical professionals offering evidence based and patient focused guidance.
​​A core function at Raphaela Pharma is our responsibility for the non-promotional, balanced, and evidence-based collection, handling, and dissemination of scientific and clinical information for all products we supply to our customers, clients and internal staff.
Strategic Partnerships
With decades of experience within APAC in partnering and product lifecycle management, Raphaela Pharma is a leading choice for strategic partnering.
We embrace an internal mindset of operating as a seamless extension of our partners' businesses. To that we are focused on tailored service delivery for win/win outcomes, working effortlessly in achieving success for both our partners/clients and us.
Pharmacovigilance
We pride ourselves in the scientific and activity-based practice of monitoring and reporting a medicine's safety for all products / medicines we supply, ensuring the benefits always outweigh risks.
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Marketing & Sales - Commercial Expertise
We take a professional approach to bringing pharmaceutical products to market and ensuring their successful adoption by healthcare providers. Our experience and capabilities include the several key functions that focuses on market analysis, launch preparation and launch excellence, product awareness, market access, marketing and sales and revenue growth.
We pride ourselves in product lifecycle management (PLM) to maximise the value, longevity, and profitability of a medicine during all phases of its lifecycle, even for products in post-patent expiration.
Regulatory
For Licensed products: Raphaela Pharma holds the capability to apply for, hold and maintain product registrations, offering customised regulatory solutions across all stages of the product lifecycle. We support regulatory strategy input, from dossier creation and preparation to pre-submission meetings, submissions, holding of Market Authorisations and dossier maintenance.
Unlicensed medicines: Raphaela Pharma has high regulatory intelligence and experience to navigate specific import / export requirements in countries across Australia, New Zealand and Asia Pacific to ensure timely processing of regulatory requirements to assist and support healthcare professionals in securing access to unlicensed medicines.
Market Access
We understand the importance of ensuring medicines are available to patients who need it by overcoming reimbursement and pricing barriers after regulatory approval. Processes that involve generating evidence of a medicines clinical and economic value, setting a suitable price, securing payer/funder coverage and navigating complex regulator / health systems to get the medicine in the market and in front of prescribers.
Through specialist partners, we offer market access insights, health technology assessment strategy and commercial planning support.
Quality Standards
We understand the critical importance of maintaining rigorous quality standards and ensuring GDP compliance throughout the product lifecycle, irrespective licensed or unlicensed. With our expertise in quality assurance, validation, and regulatory compliance, we navigate the intricate technical landscape with confidence.
By partnering with Raphaela Pharma, you can be assured that your product/s will meet and exceed the highest standards of quality and regulatory compliance.
Supply Chain & Logistics
Pharmaceutical logistics is all about safeguarding product integrity. Our dedicated approach ensures an unbroken cold chain through meticulous handling, strict temperature controls and full visibility, enabling us to consistently deliver high-quality for all products.
We strive to remain agile and precise, enabling swift responses, for example mitigating temperature excursions. And we are committed to the industry's environmental shift toward transforming logistics practices, including greenhouse gas (GHG) emissions reductions and innovative solutions like air-to-ocean conversions.
Commitment to Excellence
Through our combined expertise, Raphaela Pharma upholds its commitment to quality, safety, regulatory, medical, ethical practice and reliable access, delivering tailored solutions when and where they are needed most.
